5 Tools for Remote Employees
Some businesses have spread workers and no fixed office location. The main problem facing remote working is communication and collaboration. So, in this post, we’re going to reveal five cloud-based phone systems applications that assist remote employees collaborate and be more productive.
Webphone or Mobile App: From anywhere, you can place a call.
Hosted VoIP Phone System is excellent for using VoIP phone services. The convenience of having a phone you may use when you’re away from the office is provided by VoIP. Remote employees have other options to use phones besides desk phones or IP phones, such web phones or mobile apps. Both the webphone and the mobile app give workers the ability to use their extension number anywhere, even if they are only connected to the internet intermittently. Employees can make calls via VoIP remote or from a work-based VoIP line, and they can take incoming calls for customer support or sales. While employees should not use their number, it is a requirement that they utilize a work line to boost security and manage quality.
With mobile apps, it is just as easy for workers to connect to their office phone line. Companies may keep personal and work communications distinct when using VoIP mobile apps. Smart phones and smartphones also include:
dictionary
establish a conference call
music playing in the background
Automatic call recording
Occasional interruptions are permitted (DND)
A webphone is included in the VoIP user interface so users who want to work from their computer can have access to the phone. Microphones or headsets can be used to make calls. Webphone is browser-based and requires no downloads or installation. Just provide your username and password to log in.
Remote Agent management with Live Reporting:
Live reporting offers real-time updates on all the phone lines and callers. By looking at the amount of agents that are available, busy, and having a long call hold time, you can discover how many agents are active, busy, and the average call hold time. Your in-depth knowledge of this comprehensive resource empowers you to manage your agents and better serve your customers. Call usage and patterns can be further analysed using VoIP analytics, which other than live reports provide. It is therefore safe to say that you can deal with peak call times.
Do 3. Record a phone call
A good way to keep track of remote workers is through recording calls. If a phone system is provided with automatic and on-demand call recordings, it is known as a VoIP system. Everything in the library is preserved on the dashboard. It enables you to access and download everything on the dashboard. Managers can see recordings made during calls and provide agents more specific feedback. Remote personnel need to have check-ins on a frequent basis for training, because new features are always being added to the platform and product. Conversation about feedback and suggestions for improvement that would arise over an audio recording of a call will enable both employees and supervisors to learn from the other.
a virtual fax machine
Virtual fax is more secure than a landline fax machine, especially if you must send faxes. Accessing faxes is fairly simple to accomplish using VoIP, because all faxes are saved online. Frequently, the majority of fax service providers provide two ways of sending fax, including either uploading a document to a dashboard and sending a fax as an email attachment, or sending faxes from a document collection, accessed via a dashboard. Remote workers can manage fax from any location thanks to digital faxing. Virtual fax is ideal for remote workers due to its greater security.
Communication improvements allow people to feel less lonely.
Lonely working doesn’t have to be the norm in distant environments as long as workers regularly communicate and collaborate. People are motivated when they feel helpful and are part of a team. The less solitude employees have, the more productive and happier they will be. For both company and employee, this might ultimately lead to a win-win.